conflict management for the modern world

You've got questions, Dr. Reinke has answers.

How do I know if conflict coaching is right for me?

Conflict coaching is a one-on-one intensive approach to help you work on your conflict avoidance tendencies and/or confront a specific conflict that you're facing. If you're scared of conflict or a conflict is bothering you day and night then conflict coaching may be right for you. It will help you develop skills and tools to manage your own conflicts. To be successful, clients must be willing to get real, talk about their conflicts and challenges, and work in session and at home on skills development.

But conflict coaching sounds like therapy though...?

Conflict coaching does use cognitive behavioral techniques, but it's not therapy. We don't dive into deep-seated issues from your childhood or grapple with trauma. We are developing a specific set of skills and tools to help you confront a particular conflict and to build confidence so that you can confront conflicts as they arise, rather than avoid them. If during the consultation or a coaching session it appears that coaching isn't the best fit, Dr. R will let you know. She doesn't want you to spend time or money on coaching if it's not going to help you!

How do I know if mediation is right for me?

Mediation is a voluntary process. It's right when the parties agree that confronting their dispute in a confidential and safe space is better than remaining in conflict. It's right for disputes that really shouldn't be in a court of law either because you want to save time and money, or because the conflict just really isn't something for a judge. If you're ready to stop being stuck in conflict and start moving forward, then mediation may be right for you.


How do I know if your businesses services are right for my group?

Just ask! If you need help navigating pervasive co-worker disputes, organizational changes, diversity or inclusion issues, or other workplace challenges, it is possible that Dr. R can help. Every workplace is different and every group of workers confronts different challenges and has different needs. Let's collaborate and make something to suit your needs.


How do I schedule my free consultation?

Fill in and submit the form on either the individuals or groups pages. Your inquiry will automatically be routed for review. If our services are appropriate for your needs, we will follow-up to schedule a free 20 minute consultation via phone. 

What happens during a consultation?

During the consultation, Dr. Reinke will ask questions to probe further about the issues you are trying to tackle to ensure that her services meet your needs. If so, then she will set up your first conflict coaching appointment or mediation.

Do I have to get the other party to agree to a mediation?

It's not what you want to hear...but yes. If the other party seems unsure about mediation, Dr. Reinke can talk to them about the process. Mediation is voluntary; Dr. R cannot force anyone to the table. If you talk to the other party and they are unwilling to mediate, you may want to try conflict coaching as a one-on-one experience for yourself.


Yeah, sure, fine. Mediation sounds good, but the other party is so unreasonable. They'll never agree to it!

Maybe they won't, but in my experience they often do. Usually the other side of a conflict is also upset by the dispute and wishes that they had a way out. Take this as a chance to give you both an opportunity to address your conflict. Starting by talking to the other person and saying (or leaving a message via phone or letter) something like "Hey, this conflict is really making me feel [sad, tired, upset, etc.]. I want to fix it, but don't know how to. I found a service that will try and help us through it. Would you be willing to try mediation?" If they say no then, well, you tried! If they say yes then you have an opportunity to work through it. 

Is mediation legally binding?

Possibly. Dr. R. is certified and trained to that extent, but does not offer legally binding mediation in her practice at this time; however, any agreement that you sign may impact your rights and your case. It's up to the parties to decide whether they want to craft an agreement and sign it. Dr. R. recommends seeking professional counsel before signing an agreement, because under Georgia law this can affect your case and rights.

How do I pay my bill?

Cash, check, Venmo, Cash App, and Paypal are accepted forms of payment. If you are participating in a mediation, you may choose to split the costs among the parties; how you do so is up to you. Credit and debit cards are accepted through Venmo and Cash App. Cash and check are accepted for in-person clients only. Digital clients will need to use Venmo, Cash App, or Paypal. More information on appropriate payment methods will be provided to new clients.

When is payment due?

Payment is due at the end of each mediation and conflict coaching session. Because mediation sessions and agreements are voluntary, payment is required whether you choose to reach an agreement or not. Failure to pay will result in a $25 late fee seven days after our session. Clients will be unable to book another session until their bill is paid.

Can I cancel an appointment?

Sure thing. Cancellations made more than 48 hours in advance of your appointment time are accommodated with no charge to you. Cancellations made less than 48 hours in advance of your appointment time will incur a $50 fee to compensate for the time spent preparing for your session.

Where will we meet for conflict coaching and mediation?

An appropriate neutral location will be selected on the clients' behalf. Dr. Reinke strives to find locations that are convenient for her and for the clients. If you are a conflict coaching client, we may meet at a public library, city meeting space, or coffee shop. Being in new spaces often wakens our minds to new possibilities. If you are outside the Kennesaw, GA USA area, we will meet in a digital space.

When can we schedule sessions?

We all lead busy lives. Dr. R. will try to be flexible with your schedule. We can schedule on weekends or weekdays, mornings or evenings. 

Do I need to bring anything to our sessions?

Bring a positive attitude and a willingness to try your best! If you're a conflict coaching client, bring some paper or something to write on to keep track of what you're learning and to make some goals.

What does "confidential" mean?

My obligation to my clients is to keep your personal information and conflicts to myself. I do not have control over what you or the other party shares. Any contact information, notes, or other information are kept in password-protected spaces and, in the case of physical documents, in a locked place that only Dr. R. has access to. The only times Dr. R will breach confidentiality is to (1) report a suspicion of child abuse and (2) to report the potential to harm yourself or others. In the event that you disclose an intent to harm yourself or someone else, Dr. R will immediately end the session and notify the authorities. This is part of her responsibility as a mandated reporter and her ethical responsibility to you and others.


What makes this "modern"?

Sometimes contemporary challenges and conflicts are the same as they were in the past. We still have conflicts between loved ones and co-workers. But technologies and the pace of our lives can amplify these conflicts, and the culture of businesses have changed. You need a conflict manager who understands these changes and can support you in facing them, and working with them to manage your conflicts. Unlike many other conflict managers, Dr. R works with and uses technology to bridge distances, making conflict management more accessible for clients.

nope, you haven't answered my question yet.

© 2019 by Amanda J. Reinke, PhD